Case Study — DevOps & SRE
24/7 DevOps & SRE for a South East Asian ride-sharing platform.
Delivered through our APAC delivery partnership, a dedicated 24/7 support team ensuring high availability and rapid incident response for a time-critical mobile application serving millions of users.
The challenge
A major South East Asian ride-sharing platform needed 24/7 DevOps and SRE coverage for their production infrastructure. Their existing team couldn't sustain round-the-clock operations, and incident response times were affecting user experience during off-hours.
The platform serves millions of daily active users across multiple countries. Downtime directly impacts revenue, driver earnings, and passenger safety. They needed a team that could operate with the same urgency and ownership as their in-house engineers.
What we delivered
Infrastructure
- 24/7 production monitoring and incident response
- Automated alerting with PagerDuty integration
- Kubernetes cluster management and scaling
- CI/CD pipeline optimization
Outcomes
- 73% reduction in mean time to resolution
- Complete 24/7 production coverage
- Standardized runbooks for all critical systems
- Proactive capacity planning and cost optimization
Technology Stack
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